Help
How to reach the XPlor3 team, and answers to the questions that come up most.
Contact the team
- Telegram: a direct chat with the team at @XPlor3, for questions and complaints. The link is also in the studio's account menu, under Telegram support.
- Feedback: from the studio's account menu, to send feedback straight to the team.
Common questions
No. You buy a credit package once, and the credits do not expire. Every render takes credits according to the model and its settings.
The credits come back in full, automatically. With several variations, only the failed ones are refunded. Every refund is recorded in Activity.
Yes, while the job is still queued, and the credits come back in full. Once the job has been sent to the model, it cannot be cancelled and the result is still delivered.
With QRIS, from any bank or e-wallet app that supports it. You have 60 minutes to pay, with no extra fees.
Make sure your email is verified. Before verification, an account can sign in but cannot make images, video or speech, buy credits, redeem promo codes, or buy in the Store.
Yes. The results are yours, and your prompts and uploads are not used to train models.
For as long as your account exists, unless you delete them yourself. Deleted results can still be restored before they are cleared for good after 30 days.
The workflow itself is free. Only the nodes that run are charged, at the same model rates as the console, plus 0.2 credits for each System Prompt node. The total shows in the Run all dialog before any credits are taken.
Two: an MCP server for AI agents such as Claude Desktop and Cursor, and a REST API for apps and scripts. Both use a key from the studio's Credentials page. See the Developer overview.